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Delivery Information

Shipping & Delivery Information
 
At SHL we use the best quality fabrics and materials and the workmanship put into each of our styles in next to none! This is why we allow between 7-10 working days before your order is shipped. Once shipped delivery is approximately 2-3 days for inland orders. Please be patient with us, if you have any questions about your order you can email us at info@stealherlook.co.uk
and we will track your package for you.
 
We will notify our suppliers if you need a certain style within a short space of time, however we can never promise to get it to you for the exact date requested. Please ensure you understand our delivery terms and conditions before you make a purchase.
If you are not happy with your purchase once delivered, please email us to make a return. Once your item has been received back by us we will process your refund accordingly. It is also possible to exchange items for a different size.
If you have any questions please take a look at our Customer Support page, alternatively you can use the contact form on the Contact Us page.
 
 
UK Shipping:
 
UK Royal Mail Recorded Delivery - £4.50
Arrives in 2-3 business days from the date the package leaves the location. (Days in route depends on your location)
 
UK Next Day - £7.50 (Does not include orders made on Friday, Saturday or Sunday!)
Orders placed from Monday - Thursday must be made before 1pm to qualify for Next Day Delivery - any orders made after this time will not arrive for the next working day.

Arrives the next business day from the date your package leaves the location.
Once your package has been shipped you will receive a tracking number via email from us, you may also go to www.royalmail.com to track your delivery status.

UK Saturday Guarantee Delivery - £12.00
If you order before 1pm on Friday, you will receive your order before 1pm the next day (Saturday).
 
A signature will be required upon receipt of delivery. If you are not around to take delivery of your parcel, Royal Mail will leave a note with further instructions for you to rearrange the delivery for a convinient day or to pick your item up from your local postal sorting office.
 
Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day. 


International:
 
Please place your order using our website and be sure to include an email address and phone number that we can contact you on. The cost of delivery will be calculated at the checkout. Please note shipping costs can vary for different countries and states.
Please be advised that there are no returns, exchanges, or store credits for International orders. NO EXCEPTIONS!

If you need any information regarding taxes and duties please contact your local customs office.
 
Once your package has been sent you will receive a tracking number via email from us, you may also go to www.royalmail.com to track your delivery status. 
 
Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the shipping company.


Tracking your order

At SHL we use the best quality fabrics and materials and the workmanship put into each of our styles in next to none! This is why we allow between 7-10 working days before your order is shipped. Once shipped delivery is approximately 2-3 days for inland orders. Please be patient with us, if you have any questions about your order you can email us at
 
info@stealherlook.co.uk and we will track your package for you.
Couriers do their utmost to deliver between 08:00 – 18:00 GMT however on occasion they can deliver outside these hours. Once items have been posted by us, they generally take 2-3 days to arrive.
If you would like to track your order please email us at
info@stealherlook.co.uk for a tracking number.